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Refund Policy

Order Cancellations
Once your order has been submitted, it cannot be changed or canceled. These terms and conditions form the basis on which you can visit us and our website.

Customers who have completed the checkout and payment process have determined they have accurately selected the correct brand(s), product(s) names, and product(s) quantities for final purchase, and the customer has not made any product selection or product quantity mistakes.

Any exceptions to this rule are to be determined solely by Pure Energy Pantry and on an individual case by case basis. If Pure Energy Pantry is able and agrees to cancel your order you will be subject to a 5% credit card processing fee. This fee covers our credit card processing charges and is not a source of revenue for Pure Energy Pantry.

No Refund Policy
For the safety of all customers, we do not offer refunds, returns or exchanges.

Pure Energy Pantry reserves the full and exclusive unconditional right to maintain a no refund policy. Exceptions to the no refund policy may be made solely at the discretion of Pure Energy Pantry. In these cases, a 25% restocking fee (minimum $8/Item) deducted from your refund.

Out of Stock and Backorder Delays
Once an order is placed no cancellations are accepted, payments will be processed regardless of stock levels.

No refunds are eligible for products which are temporarily out of Pure Energy Pantry stock. Exceptions to the no refund policy may be made solely at the discretion of Pure Energy Pantry.

No refunds are eligible for products which are in a manufacturer backorder status, and are pending a future manufacturers’ production. Such events are out of Pure Energy Pantry’ control and all such products will ship after the manufacturer produces the product again, or the customer accepts for alternative products in place of the original selected product. Exceptions to the no refund policy may be made solely at the discretion of Pure Energy Pantry.

Pure Energy Pantry is not a manufacturer and thus Pure Energy Pantry does not guarantee all products listed on the Pure Energy Pantry website are always in stock. All orders will complete shipping when all purchased products are back in Pure Energy Pantry stock or the customer accepts product alternatives.